The login verification code you receive is personal and unique to you. It is intended exclusively for your use, and you should never share it with anyone.
","user_segment_ids":[]},{"id":23606597895314,"url":"https://lonestar-help.zendesk.com/api/v2/help_center/en-us/articles/23606597895314.json","html_url":"https://help.lonestarcasino.com/hc/en-us/articles/23606597895314-Why-do-I-get-the-error-message-Failed-to-verify-code-Please-try-again-later","author_id":14530002679058,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":3,"vote_count":3,"section_id":23603983697298,"created_at":"2024-12-30T13:35:50Z","updated_at":"2026-03-29T12:41:21Z","name":"Why do I get the error message “Failed to verify code. Please try again later”?","title":"Why do I get the error message “Failed to verify code. Please try again later”?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-03-29T12:41:21Z","user_segment_id":null,"permission_group_id":12693641029906,"content_tag_ids":[],"label_names":[],"body":"This means that the server encountered an unexpected error and could not complete your request.
\nIf this issue is not resolved in a few minutes, then you can contact our customer support and inform us about this.
","user_segment_ids":[]},{"id":23606574248594,"url":"https://lonestar-help.zendesk.com/api/v2/help_center/en-us/articles/23606574248594.json","html_url":"https://help.lonestarcasino.com/hc/en-us/articles/23606574248594-Why-does-the-error-message-Invalid-Code-Please-enter-a-valid-code-appear","author_id":14530002679058,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-3,"vote_count":7,"section_id":23603983697298,"created_at":"2024-12-30T13:35:03Z","updated_at":"2026-03-29T12:36:16Z","name":"Why does the error message \"Invalid Code. Please enter a valid code\" appear?","title":"Why does the error message \"Invalid Code. Please enter a valid code\" appear?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-03-29T12:36:16Z","user_segment_id":null,"permission_group_id":12693641029906,"content_tag_ids":[],"label_names":[],"body":"This signals that the authentication code used for login is incorrect. Please make sure you are using the most recent verification code sent to you via email. If you have generated a new code for enhanced security, be aware that previous login verification codes will no longer be valid.
","user_segment_ids":[]},{"id":23606600235794,"url":"https://lonestar-help.zendesk.com/api/v2/help_center/en-us/articles/23606600235794.json","html_url":"https://help.lonestarcasino.com/hc/en-us/articles/23606600235794-Why-do-I-get-the-error-message-Code-has-expired-Please-request-a-new-code","author_id":14530002679058,"comments_disabled":true,"draft":false,"promoted":true,"position":0,"vote_sum":2,"vote_count":8,"section_id":23603983697298,"created_at":"2024-12-30T13:34:16Z","updated_at":"2025-03-03T13:15:48Z","name":"Why do I get the error message “Code has expired. Please request a new code”?","title":"Why do I get the error message “Code has expired. Please request a new code”?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-03-03T10:34:45Z","user_segment_id":null,"permission_group_id":12693641029906,"content_tag_ids":[],"label_names":[],"body":"The login verification code expires 10 minutes after it is generated. If your login verification code has expired, click on “Request new code” to generate a new one.
","user_segment_ids":[]},{"id":23606568015634,"url":"https://lonestar-help.zendesk.com/api/v2/help_center/en-us/articles/23606568015634.json","html_url":"https://help.lonestarcasino.com/hc/en-us/articles/23606568015634-How-can-I-confirm-that-my-device-registration-for-login-verification-was-successful","author_id":14530002679058,"comments_disabled":true,"draft":false,"promoted":true,"position":0,"vote_sum":5,"vote_count":39,"section_id":23603983697298,"created_at":"2024-12-30T13:33:35Z","updated_at":"2025-03-03T13:15:33Z","name":"How can I confirm that my device registration for login verification was successful?","title":"How can I confirm that my device registration for login verification was successful?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-03-03T10:34:44Z","user_segment_id":null,"permission_group_id":12693641029906,"content_tag_ids":[],"label_names":[],"body":"You will receive a notification on the screen telling you that you have successfully verified.
\nThen you can enjoy and play in LoneStar Social Casino.
\nIf you still have questions feel free to contact our customer support .
","user_segment_ids":[]},{"id":23606516272530,"url":"https://lonestar-help.zendesk.com/api/v2/help_center/en-us/articles/23606516272530.json","html_url":"https://help.lonestarcasino.com/hc/en-us/articles/23606516272530-How-long-does-it-take-to-receive-verification-code","author_id":14530002679058,"comments_disabled":true,"draft":false,"promoted":true,"position":0,"vote_sum":-8,"vote_count":14,"section_id":23603983697298,"created_at":"2024-12-30T13:30:37Z","updated_at":"2025-03-03T13:15:20Z","name":"How long does it take to receive verification code?","title":"How long does it take to receive verification code?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-03-03T10:34:43Z","user_segment_id":null,"permission_group_id":12693641029906,"content_tag_ids":[],"label_names":[],"body":"As soon as you enter your credentials and click on the Login button, you will receive your 6-digit login verification code in seconds, however it could take longer depend on your network coverage.
","user_segment_ids":[]},{"id":23606467499666,"url":"https://lonestar-help.zendesk.com/api/v2/help_center/en-us/articles/23606467499666.json","html_url":"https://help.lonestarcasino.com/hc/en-us/articles/23606467499666-Is-the-entry-of-the-verification-code-required-for-every-login","author_id":14530002679058,"comments_disabled":true,"draft":false,"promoted":true,"position":0,"vote_sum":2,"vote_count":6,"section_id":23603983697298,"created_at":"2024-12-30T13:29:50Z","updated_at":"2025-03-03T13:15:10Z","name":"Is the entry of the verification code required for every login?","title":"Is the entry of the verification code required for every login?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-03-03T10:34:45Z","user_segment_id":null,"permission_group_id":12693641029906,"content_tag_ids":[],"label_names":[],"body":"No, login verification codes are only required to validate a new device login or when we suspect suspicious logins on your account.
\nPlease note, you may be asked for a login verification code when you clear the browser cache, switch browsers or use private or incognito mode.
","user_segment_ids":[]},{"id":23606428460562,"url":"https://lonestar-help.zendesk.com/api/v2/help_center/en-us/articles/23606428460562.json","html_url":"https://help.lonestarcasino.com/hc/en-us/articles/23606428460562-Can-I-use-the-same-verification-code-for-another-device-login","author_id":14530002679058,"comments_disabled":true,"draft":false,"promoted":true,"position":0,"vote_sum":-1,"vote_count":5,"section_id":23603983697298,"created_at":"2024-12-30T13:29:18Z","updated_at":"2025-03-03T13:14:46Z","name":"Can I use the same verification code for another device login?","title":"Can I use the same verification code for another device login?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-03-03T10:34:45Z","user_segment_id":null,"permission_group_id":12693641029906,"content_tag_ids":[],"label_names":[],"body":"The login verification code is valid for one-time use only.
\nOnce you receive the login verification code, you will have 10 minutes to use the code before it gets expired.
","user_segment_ids":[]},{"id":23605775197842,"url":"https://lonestar-help.zendesk.com/api/v2/help_center/en-us/articles/23605775197842.json","html_url":"https://help.lonestarcasino.com/hc/en-us/articles/23605775197842-How-do-I-contact-Customer-Support","author_id":14530002679058,"comments_disabled":true,"draft":false,"promoted":true,"position":0,"vote_sum":-168,"vote_count":244,"section_id":23603929107602,"created_at":"2024-12-30T13:04:17Z","updated_at":"2025-03-03T13:03:43Z","name":"How do I contact Customer Support?","title":"How do I contact Customer Support?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-03-03T11:07:27Z","user_segment_id":null,"permission_group_id":12693641029906,"content_tag_ids":[],"label_names":[],"body":"Contacting LoneStar Casino customer support is super easy, check out the steps below:
\n
Scroll down to the very bottom of the page - you will find the Contact Us button -clicking this will take you to our contact form where you may submit your request or query.
Once submitted, our Customer Support team will reach you to you as soon as possible
","user_segment_ids":[]},{"id":23605428782866,"url":"https://lonestar-help.zendesk.com/api/v2/help_center/en-us/articles/23605428782866.json","html_url":"https://help.lonestarcasino.com/hc/en-us/articles/23605428782866-The-games-are-taking-long-to-load-what-can-I-do","author_id":14530002679058,"comments_disabled":true,"draft":false,"promoted":true,"position":0,"vote_sum":0,"vote_count":12,"section_id":23603929107602,"created_at":"2024-12-30T12:52:25Z","updated_at":"2025-03-03T13:12:33Z","name":"The games are taking long to load, what can I do?","title":"The games are taking long to load, what can I do?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-03-03T10:34:45Z","user_segment_id":null,"permission_group_id":12693641029906,"content_tag_ids":[],"label_names":[],"body":"At times you may feel as though there is a slight lag in the game you are playing, this can be caused by a number of things.
\nBelow are a few quick checks you can do to help minimize any lag in your gameplay experience:
\nCheck to ensure your internet connection is strong and functioning properly
Close down any non-essential processes or applications in the background
Ensure your device has the latest system updates installed
Restart your device
Failing the above, try the following:
Open a tab in incognito mode to ensure their plugins are not affecting performance
Run a virus scan to rule out the possibility of any malicious culprits (do not have this running whilst trying to play)
Try another device with a faster processor or more memory - remember, a computer will typically be more powerful than a mobile device
If using a computer or laptop, try using a wired connection to the internet as opposed to wifi
Check your power management settings - make sure they’re set to High Performance
Ensure your device is not overheating
Further to the above, double-check that the device you are using to connect withLoneStar's platform is not dated to the extent that it would have difficulties allowing for normal gameplay.
in any game you have setting\\menu buttons there you can find sound settings
","user_segment_ids":[]},{"id":23605347850770,"url":"https://lonestar-help.zendesk.com/api/v2/help_center/en-us/articles/23605347850770.json","html_url":"https://help.lonestarcasino.com/hc/en-us/articles/23605347850770-Is-my-information-secure","author_id":14530002679058,"comments_disabled":true,"draft":false,"promoted":true,"position":0,"vote_sum":-4,"vote_count":12,"section_id":23603929107602,"created_at":"2024-12-30T12:49:06Z","updated_at":"2025-03-03T13:12:01Z","name":"Is my information secure?","title":"Is my information secure?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-03-03T10:34:46Z","user_segment_id":null,"permission_group_id":12693641029906,"content_tag_ids":[],"label_names":[],"body":"Yes.
\nAll information that you send to us is treated with absolute confidentiality, information is shared only where necessary to provide our service and fulfill legal requirements.
\nTo gain a full understanding of the security surrounding the information you chose to share with us, including:
\nThe type of information we collect
How we collect your information
How we use collected information
Your rights over your information
How we protect your information
How long we retain your information
Our Privacy policy can be found by the very bottom of the page that say- privacy policy , whether you are logged in or not: then push the privacy policy and you will find all the information.
Several factors may contribute to these challenges, with the primary ones often involving the browser and device you are using.
\nUnfortunately, not every device or web browser is compatible with document uploads on our website for the verification process.
\nFor desktop or laptop users, we recommend using one of the following browsers:
\nGoogle Chrome
Mozilla Firefox
Apple Safari
Microsoft Internet Explorer
Microsoft Edge
If you are using a mobile device (smartphone or tablet), please refrain from using the following browsers:
Google Chrome
Samsung Internet
Apple Safari
Should you encounter ongoing difficulties despite following the provided guidelines, kindly contact our Customer Support team for further assistance.
What is Source Of Funds Review ?
\nA source of funds review is a process we use to verify that the money used to buy Gold Coins on our platform is lawful and meets our compliance standards. It involves asking you to show evidence that your funds come from legitimate sources like your salary, business earnings, or loans.
\nThe goal is to confirm that the funds were obtained legally, so the specific source isn't as important to us.
\n\n
What's the purpose behind the requirement for a source of funds review?
\nOur utmost commitment lies in upholding platform integrity and ensuring compliance with legal standards. Preventing financial crimes like fraud, money laundering, and terrorism financing is imperative to us. To fulfill this obligation, we employ a range of systems and processes, including automated mechanisms, overseen by our vigilant compliance team.
\nPeriodically, our compliance team may need to.
\n\n
Which types of documentation are acceptable for the source of funds review process?
\nYou will find a list of acceptable documents within each section of the form.
\nPlease ensure that your name and the document's date are clearly visible on the provided documents.
\n\n
Here are several common types:
Savings and Personal Assets: Money accumulated over time through personal savings, sales of assets, or liquidation of investments.(Bank Statement)
Employment Income: Money earned through a salary or wages from a job.
Savings and Personal Assets: Money accumulated over time through personal savings, sales of assets, or liquidation of investments.
Pension or Retirement Benefits: Income obtained from pensions, retirement plans, or annuities.
Government Assistance: Money received from government programs or assistance, such as unemployment benefits or social security.
Sale of Property or Assets: Money obtained from selling property, vehicles, or valuable possessions.
(We do not accept tax self-assessments or self-prepared documents like the 1040 form. Instead, we require official proof of submission, such as an IRS acknowledgement record or a dated tax return transcript. Your most recent W-2 Wage and Tax Statement is also acceptable.)
","user_segment_ids":[]},{"id":23604846259730,"url":"https://lonestar-help.zendesk.com/api/v2/help_center/en-us/articles/23604846259730.json","html_url":"https://help.lonestarcasino.com/hc/en-us/articles/23604846259730-How-can-I-update-my-email-address","author_id":14530002679058,"comments_disabled":true,"draft":false,"promoted":true,"position":0,"vote_sum":-2,"vote_count":18,"section_id":23604036338322,"created_at":"2024-12-30T12:31:10Z","updated_at":"2025-03-03T14:17:07Z","name":"How can I update my email address?","title":"How can I update my email address?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-03-03T14:17:07Z","user_segment_id":null,"permission_group_id":12693641029906,"content_tag_ids":[],"label_names":[],"body":"For updating the email address linked to your LoneStar Social Casino account, kindly get in touch with our customer support team.
\nInclude your current email address, the new/updated email address you wish to associate with your account, and the reason for the change.
\nExpect an email from a member of our customer support team outlining the next steps in the process.
","user_segment_ids":[]},{"id":23604831336722,"url":"https://lonestar-help.zendesk.com/api/v2/help_center/en-us/articles/23604831336722.json","html_url":"https://help.lonestarcasino.com/hc/en-us/articles/23604831336722-Why-is-my-account-blocked","author_id":14530002679058,"comments_disabled":true,"draft":false,"promoted":true,"position":0,"vote_sum":-12,"vote_count":42,"section_id":23604036338322,"created_at":"2024-12-30T12:28:24Z","updated_at":"2025-03-03T14:19:56Z","name":"Why is my account blocked?","title":"Why is my account blocked?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-03-03T14:19:56Z","user_segment_id":null,"permission_group_id":12693641029906,"content_tag_ids":[],"label_names":[],"body":"If you encounter difficulty logging into your account, please check the following:
\nIf the issue persists despite the above checks, please contact our Customer Support Team, providing comprehensive details to facilitate a thorough assessment of the issue.
","user_segment_ids":[]},{"id":23604303491602,"url":"https://lonestar-help.zendesk.com/api/v2/help_center/en-us/articles/23604303491602.json","html_url":"https://help.lonestarcasino.com/hc/en-us/articles/23604303491602-I-can-t-make-a-purchase-I-get-one-of-these-errors","author_id":14530002679058,"comments_disabled":true,"draft":false,"promoted":true,"position":0,"vote_sum":-53,"vote_count":73,"section_id":23604025867026,"created_at":"2024-12-30T12:06:42Z","updated_at":"2025-03-03T14:11:49Z","name":"I can’t make a purchase, I get one of these errors.","title":"I can’t make a purchase, I get one of these errors.","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-03-03T10:40:46Z","user_segment_id":null,"permission_group_id":12693641029906,"content_tag_ids":[],"label_names":[],"body":"If you are getting any of the error messages, try the fixes below:
The most common scenario is that your bank is rejecting this purchase because they don’t know who we are. You have two options:
• Try another payment method. We have a wide variety of payment methods available to you now. We have listed them here:
• Credit card or debit card
• Skrill
• Call your bank and ask them to authorise payments to ‘LoneStarCasino'. Make sure to ask them when you can try making purchases with us again.
If you are still experiencing issues, please contact our customer support team.