Several factors may contribute to these challenges, with the primary ones often involving the browser and device you are using.
Unfortunately, not every device or web browser is compatible with document uploads on our website for the verification process.
For desktop or laptop users, we recommend using one of the following browsers:
Google Chrome
Mozilla Firefox
Apple Safari
Microsoft Internet Explorer
Microsoft Edge
If you are using a mobile device (smartphone or tablet), please refrain from using the following browsers:
Google Chrome
Samsung Internet
Apple Safari
Should you encounter ongoing difficulties despite following the provided guidelines, kindly contact our Customer Support team for further assistance.