General

PAYMENTS

• I can’t make a purchase, I get one of these errors.

ACCOUNT

• How can I update my email address?
• Why is my account blocked?

VERIFICATION

• I am experiencing difficulties in uploading my documents for verification.
• Why i receive source of funds request ?

LOGIN VERIFICATION

• Why do I get the error message “Code has expired. Please request a new code”?
• How can I confirm that my device registration for login verification was successful?
• How long does it take to receive verification code?
• Is the entry of the verification code required for every login?
• Can I use the same verification code for another device login?
• Can someone use my login verification code?

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GAMES AND TECHNICAL ISSUES

• How do I contact Customer Support?
• The games are taking long to load, what can I do?
• How can I mute the sound when I play?
• Is my information secure?